Privacy Policy

Last updated: 6 August 2026

Mark Wood Excavations respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Mark Wood Excavations collects, holds, uses and discloses personal information obtained through this website and through communications following a website enquiry.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Mark Wood Excavations is an excavation services business located at:

Mark Wood Excavations
37 Bellarwi Road
West Wyalong NSW 2671
Phone: 0405 990 418

In this Privacy Policy, “we”, “us” and “our” refer to Mark Wood Excavations.

2. Personal information we collect

The personal information we collect through this website is generally limited to information you voluntarily provide through our contact form.

This may include:

  • your name

  • your phone number

  • your email address

  • your location or project address

  • information about the excavation services you require

  • any other information you include in your enquiry

Please do not provide sensitive personal information through the contact form unless it is reasonably necessary for us to respond to your enquiry.

If your enquiry leads to work being completed, we may collect additional information that is reasonably necessary to provide our services, communicate with you, prepare quotes or invoices and meet our legal or accounting obligations.

3. How we collect personal information

We primarily collect personal information directly from you when you:

  • submit the contact form on our website

  • contact us by telephone, email or another communication method

  • request a quote or information about our services

  • communicate with us after submitting an enquiry

Our website provider may also automatically collect limited technical information when you visit the website, such as your IP address, browser type, device information and the pages you visit. This information is generally used to maintain website security, performance and functionality.

4. Why we collect and use your information

We collect and use personal information for purposes including:

  • responding to your enquiry

  • contacting you about the services you have requested

  • obtaining further information about your project

  • arranging site visits or appointments

  • preparing and providing quotes

  • providing excavation services

  • maintaining business and customer records

  • improving our customer service

  • meeting legal, insurance, accounting or regulatory obligations

  • managing the security and operation of our website

We will not use your contact details to send marketing communications unless you have agreed to receive them or the communication is otherwise permitted by law.

5. What happens if you do not provide your information

You are not required to provide personal information through our website.

However, if you do not provide the information requested in the contact form, we may be unable to respond to your enquiry, prepare a quote or provide the requested services.

You may contact us by telephone if you would prefer not to use the website contact form.

6. Disclosure of personal information

We do not sell, rent or trade personal information.

We may disclose personal information where reasonably necessary to:

  • employees, contractors or subcontractors assisting with your enquiry or project

  • website, email, cloud storage or technology service providers

  • professional advisers, including accountants, insurers or legal advisers

  • government agencies, regulators, courts or law enforcement authorities where required or authorised by law

  • another party with your consent

We only disclose information that is reasonably necessary for the relevant purpose.

7. Overseas storage and service providers

We do not intentionally disclose personal information to overseas recipients for marketing or commercial purposes.

However, some website hosting, contact form, email or cloud storage service providers may store or process information using servers located outside Australia. The countries in which information is stored may vary depending on the provider’s systems and hosting arrangements.

Where practicable, we use reputable service providers and take reasonable steps to ensure personal information is handled appropriately.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include:

  • restricting access to personal information

  • using password-protected devices and accounts

  • using reputable website, email and storage providers

  • keeping business systems and software reasonably secure

  • only providing access to people who need the information for a legitimate business purpose

No method of transmitting information over the internet or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the website.

9. Retaining personal information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, keeping appropriate business records and meeting legal, insurance, taxation or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10. Accessing or correcting your information

You may contact us to:

  • request access to personal information we hold about you

  • ask us to correct information that is inaccurate, incomplete or out of date

  • ask questions about how your information has been handled

Before providing access or making a correction, we may need to verify your identity.

In some circumstances, we may be permitted or required by law to refuse access. If this occurs, we will explain the reason where it is lawful and reasonable to do so.

11. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us using the details below.

Please provide enough information for us to understand your concern. We will review the complaint and respond within a reasonable period.

If the Privacy Act applies to our business and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy

We may update this Privacy Policy when our website, business practices or legal obligations change.

The current version will be published on this website with the date it was last updated.

13. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Mark Wood Excavations
37 Bellarwi Road
West Wyalong NSW 2671
Phone: 0405 990 418